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Terms of Service

We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

About our brand

At The Home Pawlour, we believe a home should feel warm, welcoming, and shared with the ones who matter most—both people and pets. We thoughtfully curate home essentials and pet supplies that blend style, quality, and everyday practicality, helping you create a space that feels comfortable, lived-in, and full of life.

Each product is carefully selected with an eye for timeless design, dependable craftsmanship, and the little details that make daily living easier—for you and your furry companions. From cozy home touches to pet-friendly essentials, everything we offer is meant to enhance comfort and connection.

Our goal is to make everyday comfort simple and accessible, so your home reflects ease, intention, and personality—tail wags included. At The Home Pawlour, we’re dedicated to helping you create a space you and your pets genuinely love coming home to.

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